Teachers, who all too often must frantically scurry to troubleshoot a defective project, reboot an old SMART Board, or just figure out why a certain student’s log-in credentials aren’t functioning, benefit from an IT MSP’s time-savings advantage.

Support is just a few clicks or a phone callaway with a reliable managed IT service provider. Teachers may not only handle common technological issues more quickly by centralizing the troubleshooting process and routing tickets to skilled technology employees, but they can also use the time they save troubleshooting to teach!

This is particularly true in the context of online learning. If a student or a family member is unable to access a Zoom link, log in to an online teaching platform, or access Google Classroom, they can submit a ticket or call a helpline to promptly address the problem. While the student works with the MSP’s technician, teachers can continue teaching the rest of the students.

A centralized troubleshooting process—especially for online learning also considerably reduces the stress of parents: it’s not the duty of parents to solve their child’s technology problem or understand the intricacies of a specific operating system overnight. Just call the specified helpline, file a ticket, and wait for the technician to handle any issue the student is experiencing, which should take no more than a few minutes in most circumstances.

The troubleshooting skills of a managed IT service provider also mean that school administrators have more time to focus on other, higher-impact goals rather than dealing with teachers’ and students’ daily technology concerns. Rather than seeing technology management as a never-ending series of tasks like fixing computers, rebooting SMART Boards, and ordering new projector bulbs, administrators can take a longer-term strategic approach, deciding whether to purchase a new online instructional platform for the coming term or changing the school’s SMART Board model in the future. In short, a managed IT service provider may free them up to concentrate on what they do best while leaving technology to those who have the necessary expertise.