Responsibilities for Support Desk Role:
- Manage Support Desk tickets in a timely manner
- Respond to customer issues via phone, email, and computer chat
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
Qualifications for Support Desk Role:
- 2+ years of experience working in a support desk environment
- Flexibility to work a variety of shifts with minimal notice
- Proficiency with a MAC and IOS
- Excellent oral communication skills
- Detail oriented in order to keep detailed notes on tickets
- Highly organized to keep support desk tickets order
- Ability to diagnose and resolve basic computer technical issues