Responsibilities for Support Desk Role:

• Manage Support Desk tickets in a timely manner
• Respond to customer issues via phone, email, and computer chat
• Provide customer assistance
• Document customer interactions
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved

Qualifications for Support Desk Role:

• 2+ years of experience working in a support desk environment
• Flexibility to work a variety of shifts with minimal notice
• Proficiency with a MAC and IOS
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on tickets
• Highly organized to keep support desk tickets order
• Ability to diagnose and resolve basic computer technical issues