Support Desk Role

Posted 3 years ago

Responsibilities for Support Desk Role:

  • Manage Support Desk tickets in a timely manner
  • Respond to customer issues via phone, email, and computer chat
  • Provide customer assistance
  • Document customer interactions
  • Run diagnostics to resolve customer reported issues
  • Escalate issues to the next Tier with next level of difficulty
  • Install, make changes and repair computer hardware and software
  • Follow-up with customers to ensure issues are resolved

Qualifications for Support Desk Role:

  • 2+ years of experience working in a support desk environment
  • Flexibility to work a variety of shifts with minimal notice
  • Proficiency with a MAC and IOS
  • Excellent oral communication skills
  • Detail oriented in order to keep detailed notes on tickets
  • Highly organized to keep support desk tickets order
  • Ability to diagnose and resolve basic computer technical issues

Apply Online